Frequently Asked Questions

You can easily book a property by visiting our website. Simply search for the location and dates you desire, browse available properties, select your preferred option, and follow the prompts to complete the booking process.

We manage a diverse range of properties exclusively in Cozumel, Mexico: apartments, private homes, villas, condos, and more. Whether you're looking for a cozy apartment in the city or a spacious beachfront villa, we have options to suit your needs.

Properties hosted by BookCozumel Property Management are professionally managed to ensure a high standard of quality and service. We work closely with property owners and on-site managers to maintain and care for each property, ensuring a comfortable and enjoyable stay for our guests.

Amenities vary by property, but common features include fully equipped kitchens, Wi-Fi, linens/towels, toiletries, and more. You can view specific amenities for each property on our website.

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Payment details and options will be provided during the booking process.

Yes, booking through our platform is safe and secure. We use industry-standard encryption and security measures to protect your personal and payment information. Additionally, we carefully vet all properties and verify them in person to ensure a safe and reliable experience for our guests. If you book with a host whose property is not managed by BookCozumel Property Management, we recommend reviewing the cancellation policy and getting in touch with the host before proceeding with a direct booking.

Our cancellation policy varies depending on the property and booking details. You can find specific cancellation terms for each property listed on our website. We recommend reviewing the cancellation policy before making a booking.

Modifications to bookings, such as changes to dates or accommodations, may be possible depending on availability and the property's policies. Please contact your host for assistance with modifying your booking.

Yes, we provide customer support to assist you before, during, and after your stay. If you have any questions, concerns, or issues during your stay, our team is available to help you promptly.

After your stay, you'll receive an email inviting you to leave a review of the property and your experience. You can also log in to your account on our website to leave a review. Your feedback helps us maintain and improve the quality of our properties and services.